• Journal of Internet Computing and Services
    ISSN 2287 - 1136 (Online) / ISSN 1598 - 0170 (Print)
    https://jics.or.kr/

Determinants of Continuance Intention in Mobile Payment Services: Based on the IS Success Model


Viyada Itthiphone, DongHyuk Jo, ChulHwan Kwon, Journal of Internet Computing and Services, Vol. 21, No. 5, pp. 87-95, Oct. 2020
10.7472/jksii.2020.21.5.87, Full Text:
Keywords: mobile payment, Information system quality, trust, Satisfaction, Continuance intention

Abstract

Highly competitive environment has been forcing e-commerce industries to seek strategies to achieve competitive advantages. Mobile payment is a kind of service that allows mobile phone user to easily and conveniently initiate payments and transfer funds using their mobile phone anytime, and anywhere. This study is designed to identify factors that affect the intention of continued use of mobile payment services between users in Korea and Laos. As a result, first, in the case of Korean consumers, system quality, information quality and service quality were shown to have a positive effect on trust and satisfaction. In addition, trust and satisfaction were shown to have a positive effect on continuance intention. Second, in the case of Laotian consumers, system quality and service quality were shown to have a positive effect on trust, and system quality and information quality were shown to have a positive effect on satisfaction. In addition, trust and satisfaction were shown to have a positive effect on continuance intention. The study has its implications by analyzing factors affecting the continuance intention with the comparison of the customers from a developed nation and a developing nation, providing a direction of development for developing competitive advantages for those in development. For the developed, the study provides a guideline of what to modify and supplement in cases of entering the markets of developing nations.


Statistics
Show / Hide Statistics

Statistics (Cumulative Counts from November 1st, 2017)
Multiple requests among the same browser session are counted as one view.
If you mouse over a chart, the values of data points will be shown.


Cite this article
[APA Style]
Itthiphone, V., Jo, D., & Kwon, C. (2020). Determinants of Continuance Intention in Mobile Payment Services: Based on the IS Success Model. Journal of Internet Computing and Services, 21(5), 87-95. DOI: 10.7472/jksii.2020.21.5.87.

[IEEE Style]
V. Itthiphone, D. Jo, C. Kwon, "Determinants of Continuance Intention in Mobile Payment Services: Based on the IS Success Model," Journal of Internet Computing and Services, vol. 21, no. 5, pp. 87-95, 2020. DOI: 10.7472/jksii.2020.21.5.87.

[ACM Style]
Viyada Itthiphone, DongHyuk Jo, and ChulHwan Kwon. 2020. Determinants of Continuance Intention in Mobile Payment Services: Based on the IS Success Model. Journal of Internet Computing and Services, 21, 5, (2020), 87-95. DOI: 10.7472/jksii.2020.21.5.87.