Analyzing Service Quality Factors for Affecting Government 2.0 Users' Satisfaction
Ju-Ho Song, Soo-Kyung Park, Bong-Gyou Lee, Journal of Internet Computing and Services, Vol. 12, No. 2, pp. 149-0, Apr. 2011
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Keywords: Government 2.0, e-Government, Service quality, Satisfaction, Public Transportation Information Service, SERVQUAL, E-S-QUAL
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Cite this article
[APA Style]
Song, J., Park, S., & Lee, B. (2011). Analyzing Service Quality Factors for Affecting Government 2.0 Users' Satisfaction. Journal of Internet Computing and Services, 12(2), 149-0.
[IEEE Style]
J. Song, S. Park, B. Lee, "Analyzing Service Quality Factors for Affecting Government 2.0 Users' Satisfaction," Journal of Internet Computing and Services, vol. 12, no. 2, pp. 149-0, 2011.
[ACM Style]
Ju-Ho Song, Soo-Kyung Park, and Bong-Gyou Lee. 2011. Analyzing Service Quality Factors for Affecting Government 2.0 Users' Satisfaction. Journal of Internet Computing and Services, 12, 2, (2011), 149-0.