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Search: "[ keyword: 품질평가 ]" (2)

1. A Method of Automated Quality Evaluation for Voice-Based Consultation

Keonsoo Lee, Jung-Yeon Kim, Vol. 22, No. 2, pp. 69-75, Apr. 2021
10.7472/jksii.2021.22.2.69
Keywords: Call Center, Consultation, Quality Assurance, speech recognition, Process Automation
2. On the Study of Software Reliability in Quality Testing Metrics

Jung Hye-Jung, Vol. 7, No. 2, pp. 151-160, Apr. 2006
Keywords: Software Reliability, Quality Evaluation, Failure Time, Poisson Distribution, ISO/IEC 912-2