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Search: "[ keyword: CRM ]" (4)

1. Design and Implementation of Channel Server Model for Large-scale Channel Integration

Yong-Wan Koo, Yun-Ki Han, Vol. 10, No. 1, pp. 123-134, Feb. 2009
Keywords: Customer Response service, fault-tolerant, Real-Time, CRM
2. Design and Implementation of Fault-Tolerant IVR for Multi-Channel Service

Yun-Ki Han, Yong-Wan Koo, Vol. 9, No. 3, pp. 103-118, Jun. 2008
Keywords: Customer Response service, fault-tolerant, Real-Time, CRM, CTI
3. A Design of Call Routing Agent for Multi-Channel

Byung-Uk Jun, Vol. 9, No. 2, pp. 139-0, Apr. 2008
Keywords: routing, call agent, CRM
4. Design and Implementation of Real-time monitoring for Distributed Server Management

Jong-Dae Lee, Yong-Wan Koo, Vol. 9, No. 1, pp. 69-78, Feb. 2008
Keywords: Real time monitoring system, CRM