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1. A Study on the Automatic Monitoring System for the Contact Center Using Emotion Recognition and Keyword Spotting Method

Won-Jung Yoon, Tae-Hong Kim, Kyu-Sik Park, Vol. 13, No. 3, pp. 107-114, Jun. 2012
10.7472/jksii.2012.13.3.107
Keywords: Emotion Recognition, Keyword Spotting, Contact Center, Automatic Monitoring System

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